Frequently Asked Questions
Everything you need to know about your LOVETC beauty journey.
How can I track my LOVETC order?
Once your order has shipped, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
Are your beauty products cruelty-free?
Yes, at LOVETC, we are committed to ethical beauty. All of our products are 100% cruelty-free and never tested on animals.
What is your return policy for skincare items?
We offer a 30-day return policy. If you are not satisfied with your purchase, you can return unopened products for a full refund or exchange.
Do you offer international shipping?
Currently, we ship to over 20 countries worldwide. Shipping costs and delivery times vary depending on your location and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are LOVETC products suitable for sensitive skin?
Most of our products are formulated to be gentle and hypoallergenic. However, we always recommend checking the ingredient list or performing a patch test before full application.